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3rd Line Support

Location
Rotherham, Yorkshire
Salary
£40,000 to £45,000
Job Type
Permanent
Posted
5 Sep 2022

3rd Line Support/ Rotherham / £40,000 to £45,000

A market leading Telemarketing business have the opportunity for an enthusiastic and experienced IT Support engineer to join the business providing remote & onsite 3rd line support as well as helping with ongoing projects.

3rd Line Support/ Rotherham / £40,000 to £45,000

A market leading Telemarketing business have the opportunity for an enthusiastic and experienced IT Support engineer to join the business providing remote & onsite 3rd line support as well as helping with ongoing projects.

As a 3rd Line Support Analyst, you will be expected to have in depth knowledge of the software and technical platforms that make up the business' IT services as well as how IT within the company is consumed by end users. As a result, you will be able to resolve the majority of incidents and requests that are raised to the Service Desk and will be a point of escalation for the 1st and 2nd Line Team.

You will be required to have experience working on a service desk providing 1st, 2nd and 3rd Line support and experience with the following - Windows 10 & Office 365 Virtualisation (Hyper V/ VMware) Troubleshooting Hardware/ Software Support Active directory Telephony VoIP Networking, TCP/IP, DNS, DHCP, VPN A service & customer focussed attitude Excellent communication & organisational skills Ability to talk confidently about technical issues and their resolutions

3rd Line Support/ Rotherham / £40,000 to £45,000

If this role sounds of interest, then don't hesitate in applying as the interview process has started! If you would like some more information about the position, then please get in contact with Zak Penney on

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Details

  • Job Reference: 704559962-2
  • Date Posted: 5 September 2022
  • Recruiter: Robert Walters
    Robert Walters
  • Location: Rotherham, Yorkshire
  • Salary: £40,000 to £45,000
  • Sector: I.T. & Communications
  • Job Type: Permanent