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CCTV Controller/Control Room Operator Office Based

Milton Keynes, Buckinghamshire
Job Type
2 Sep 2022

Do you have a keen eye for detail and experience in customer services?Are you looking to work for an engaging and supportive company who develops you? If so, we have the perfect opportunity for you to apply now!

We are looking for you to join us a Control Room Operator based in our state-of-the-art Secure Contact Centre, set in the beautiful location of Wavendon Gate, Milton Keynes.

At Securitas, you'll be joining a global company with a successful team to protect a variety of clients across the globe. You'll be working with some of the biggest clients in the world such as banks, retailers, corporate offices and big brands, and play a crucial role controlling incidents in a skilled and organised way whilst adhering to escalation procedures.

What does the role entail?

  • Effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications ensuring a duty of care to all staff
  • Manage mobile alarm call outs and provide solutions in a timely manner
  • Monitor CCTV and
  • Respond to all customer requests relating to their alarm system and escalate issues accordingly
  • Answer all calls promptly with a high level of customer service, giving assistance to internal and external customers, including liaising with third parties and contractors, as required
  • Ensure that all systems/databases are updated in a timely and accurate manner
  • Provide reports where necessary
  • Working on a 4 on and 4 off shift pattern rota, days/ nights and weekends

To be successful for the role, you will possess the following;

  • Excellent interpersonal and communication skills, able to listen, to give clear and concise instructions
  • Excellent customer service skills - Able to communicate at all levels
  • Positive and dynamic, able to use initiative
  • Problem-solving skills
  • Decision-making capability
  • Computer literate - proficient in MS Office, ability to adapt quickly to new systems
  • Professional in appearance and attitude
  • Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations
  • Adaptable, flexible, and able to prioritise and multi-task
  • Embody and uphold the Securitas Core Values of Integrity, Vigilance and Helpfulness.
  • Experience of working under pressure in a fast-paced environment.
  • Ability to work as part of a team
  • Preferably a SIA Licence - training can be provided if you do not have this
  • A flexible approach to working hours including the requirement for covering of holidays and sickness
Essential Skills
  • Customer Service experience
  • Right to work in the UK
  • Checkable 5 year work history
About Company

What we can offer you:

  • 42 hours per week - 4 on 4 off shift pattern
  • Free on-site parking
  • Funding and support for your CCTV license
  • Cycle to Work Scheme
  • A huge Employee Benefits offering such as discounts on travel, food, cashback savings and so much more
  • Training and development to further your career
  • Employee Assistance Program for support and wellbeing that extends to your family
  • City & Guilds accredited training program for professional and personal development

Our values are the foundation of our operations and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words: Integrity, Vigilance, and Helpfulness.

With our roots dating back to 1934, Securitas is one of the largest security service organizations in the world, we have around 150,000 clients, of which 150 are globally listed companies. We specialize in protecting corporate organizations, small to medium-sized businesses, and the public so a successful applicant will join an industry leader with over 370,000 employees, of which 9,500 are in the UK. We are a company where you can develop your Security career, with access to training and the ability to gain professionally recognised qualifications so you can grow in confidence and take on more responsibility.

If you want to know more about why Securitas is the world's leading security group, and our continuing work in the diversity & inclusion space, simply visit: en-GB/

Join the Securitas Team today!

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  • Job Reference: 702714175-2
  • Date Posted: 2 September 2022
  • Location: Milton Keynes, Buckinghamshire
  • Salary: £24,500
  • Sector: Engineering
  • Job Type: Permanent