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Customer Service Administrator- Watford

Watford, Hertfordshire
£21,000 to £25,000
Job Type
5 Sep 2022
Customer Service Admnistrator- Watford Full Time, Permanent position Monday to Friday, 37.5hrs £21,000-£25,000 DOE Optional Overtime Are you passionate about customer service and administration? Do you have excellent IT skills? Are you looking for a new challenge within a fast-paced role? Come join the ever-growing team at IAS! The role of the Customer Service Administrator will act front of face of IAS and will manage the customer experience for all visitors and staff attending the assessment centre. You will be expected to complete courtesy calls to confirm upcoming appointments, make any necessary changes and liaise with not only the claimant but potentially the claimant s carer, guardians and or housing associations. You will be expected to provide support and compassion to customers across a variety of activities and general queries such as questions about the PIP assessment and assisting with enquiries on expense claims from customers who have incurred costs to attend the assessment centre. Other daily duties will consist of ensuring the assessment centre is fully prepared for the start of each day, in terms of equipment/supplies and general appearance ordering supplies/equipment/stationary as required to ensure sufficient stocks are always maintained. You will also manage the appointment arrivals board ensuring systems keep up to date and in good order. You will also manage any special requests e.g., where a translator may be required, undertake the required identity checks with each customer and general administration duties, e.g., answering the telephone, copying, documents etc. What we need from you At least 1 year s customer service experience Excellent I.T skills- particularly Microsoft Office Team player Compassionate Caring manner Great interpersonal skills and ability to build a rapport with people Time management and attention to detail Job Details 37.5 hours £21,000-£25,000 DOE Monday - Friday Shifts between 8am-6pm Office based Optional Overtime If you feel the Customer Service Administrator position may be for you or you are interested in finding out further information, please contact Everpool Recruitment by email (url removed) or call (phone number removed). Alternatively, you can apply to this advert and someone from the Everpool team will be in touch
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  • Job Reference: 704431971-2
  • Date Posted: 5 September 2022
  • Recruiter: Everpool Recruitment
    Everpool Recruitment
  • Location: Watford, Hertfordshire
  • Salary: £21,000 to £25,000
  • Bonus/Benefits: Benefits
  • Sector: Administration
  • Job Type: Permanent