Customer Service Advisor
Salary: £22,000 - £28,000 + Bonus
A highly successful motor retailer based in West and South Yorkshire. They have grown extensively in recent years and now represent several of the world s leading motor brands, including Hyundai, SEAT, Renault, Dacia, Fiat, Abarth, MG & Nissan.
A fantastic and exciting opportunity for an experienced Automotive Service Advisor to be based at their Bradford dealership.
Join the team as a Service Advisor and you will be embarking on a career with great prospects and will play a crucial role in driving the business forward. Friendly and professional, you will be the first point of contact for customers visiting the Dealership and, as such, you'll be an important ambassador for the Brand.
- Greeting and liaising with Customers
- Answering the Telephone
- Informing Customers of Workshop progress, keeping them updated and aware of progress at all times
- Coordinating with the Workshop & other Internal departments
- Explaining detailed works carried out on customer vehicles
- Raising Invoices
- Taking payments from customers
- Maintaining their customer database, ensuring details are correct and up to date
Skills and Experience:
The role of Service Advisor would suit an individual with previous experience in office administration or a receptionist and the desire to build a successful career, with the following skills:
- Previous experience within the VAG is desirable, but not essential
- Excellent standard of Customer Care
- Approachable & confident personality
- Ability to communicate professionally with customers face-to-face
- Strong interpersonal skills and ability to adapt communication styles to different audiences
- Proficient use of Computers and a quick leaner of new Computer systems
- Strong career prospects with a reputable Brand
- Training & Development, with the Manufacturer
- Life Assurance and pension scheme
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.