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E-Commerce Manager

Rayleigh, Essex
£25,000 to £28,000
Job Type
5 Sep 2022
We have an exciting opportunity for an experienced E-Commerce Manager within the fashion and retail industry. 2022 sees the launch of our new e-commerce platform and we are seeking to recruit an e-Commerce Manager. This role is office based near Rayleigh, Essex The role will include managing all aspects of running a retail website, including but not limited to: Day-to-day management of all the Digital activity of the website (display of products, returns and exchanges, payments, customer contact via phone and email ), in terms of sales and customer service. To ensure that all products are merchandised within the correct categories and commercially presented online. Work closely with the other in-house teams, such as Marketing to develop a seamless user experience and site that captures the company values and Warehousing and Logistics to ensure the best operational practice, including delivery, fulfilment, and returns. To be the first point of contact for customer enquiries for ecommerce and retail. Responsible for responding to incoming enquiries from customers in a timely manner for both e-commerce and stores by phone and email. Manage the pick, pack, and dispatch teams for online orders. Inventory planning liaising with Warehouse and Logistics Manager to optimize the inventory flow. Managing the returns process/ Processing any refunds or exchange requests The successful candidate should be: Computer literate. Including being familiar with common software, e.g. Microsoft Office Experience of Google Analytics would be an advantage Confident with technology and contribute to internal processes A natural leader, able to communicate with colleagues effectively Dedicated and have the drive to exceed sales targets Experience Must have proven track record working in an online environment. Salary £25,000 - £28,000 per year + Sales related bonus. Generous staff discount Job Type: Full-time Salary: £25,000.00-£28,000.00 per year Benefits: Store discounts Schedule: Monday to Friday Supplemental pay types: Bonus scheme Performance bonus
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  • Job Reference: 704432508-2
  • Date Posted: 5 September 2022
  • Recruiter: TC Personnel Ltd
    TC Personnel Ltd
  • Location: Rayleigh, Essex
  • Salary: £25,000 to £28,000
  • Sector: Sales & Marketing
  • Job Type: Permanent