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IT Application Helpdesk Technical Support

Stevenage, Hertfordshire
Remote Working
Remote Working
£25,000 to £27,500
Job Type
5 Sep 2022

Are you an early riser? Would a working week of Sunday to Thursday balance with your personal life? This expanding global systems company seeks an experienced IT helpdesk support analyst / applications support analyst to provide escalated support ( 2nd line ) on the client's flagship software application, together with general support to the IT surrounding the product.

The role and checklist:

- Strong 1st line or 2nd line IT & applications support

- Good Windows 10 support

- Windows Server exposure

- Desirable: SQL experience (query writing) with an understanding of databases

- Desirable: Cloud-based system (Azure, or similar experience - AWS, Google Cloud..)

The position is 100% remote and the team will be working from home going forward.

My client's 'end customer' is a high-profile organisation in the Middle East, thus the working days / hours, and this is a great chance for your skills to be noticed as the product moves from strength to strength.

- Alternate weekly working shift covers: 5am to 1.30pm and 6am to 2.30pm, 37.5hrs per week.

- Working days: Sunday to Thursday (i.e. your 'new weekend' will be Friday and Saturday.

- Salary to £25k basic - plus a 10% allowance - to boost to £27.5k.

- 25 days holiday p/a plus a range of benefits, inc. to 6% pension and 4x life insurance.

Long-term career opportunity to settle and grow with this well-established and highly innovate software company. Services advertised by Dupen are those of an Agency.

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  • Job Reference: 704561406-2
  • Date Posted: 5 September 2022
  • Recruiter: Dupen Ltd (Dupen Recruitment)
    Dupen Ltd (Dupen Recruitment)
  • Location: Stevenage, Hertfordshire
  • Remote Working: Some remote working possible
  • Salary: £25,000 to £27,500
  • Sector: I.T. & Communications
  • Job Type: Permanent