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Sales Associate - Keyholder

Burnsville, Minnesota
Job Type
2 Sep 2022

Company Description

America's Best is part of National Vision, one of the largest and fastest-growing optical retailers in the United States. The America's Best brand continues to grow, with 800 stores and counting. Each location combines both parts of the optical equation - eyewear and eye care - into one excellent experience at a single low price

For more details about America's Best, visit .

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

Our strong force of talented opticians and associates help customers see their best to live their best. By selling, fitting and dispensing eyewear to customers with superb customer service, our opticians ensure our standard of excellence is never compromised - and they're rewarded for that with an impressive benefits package. The Keyholder is responsible for opening and closing the store and ensuring proper store procedures and policies are followed when store management is not on duty.

How would you like to have Sundays off? Yes, every Sunday we are closed!

Job Description

What would you do? - The Specifics

  • Meet National Vision's sales and company objectives.
  • Follow the America's Best Code of Excellence to ensure customer satisfaction by creating a warm and welcoming environment for customers.
  • Assist with dispensing eyeglasses and contact lenses to customers, as permitted by state law.
  • Perform insertion and removal training of contact lenses to customers, as permitted by state law.
  • Educate clients on proper eyeglass and contact lens care.
  • Maintain accurate and organized patient records.
  • Assist Optometric Technician, Receptionist, and Contact Lens Technician when necessary.
  • Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
  • Maintain visual merchandising according to Brand and Company Standards.
  • Oversees the sales floor and timely opens and closes store following proper procedures.
  • Ensures bank deposits and cash handling transactions are in compliance with National Vision procedures and policies.
  • Leads associates so that they complete tasks in a time-efficient manner.
  • Acts as point of contact to address customer service issues, maintenance and vendor problems.
  • Ensures compliance to all store and corporate policies and procedures.


 Are you the right fit? - The Suitable Talent

  • Previous retail experience preferred, but not required.
  • Strong selling skills, aimed at meeting both the store's and self-sales targets, by following company policies.
  • Strong customer service skills.
  • Able to give instruction in a clear and concise manner to customers.
  • Effective interpersonal skills.
  • Excellent organizational skills.
  • Detailed oriented.
  • Multitasking and time-management skills.
  • Ability to learn optical knowledge.
  • Professional attitude and appearance.
  • Possess leadership qualities.
  • Strong communication skills for effective leadership of teams.

Additional Information

Taking care of our people

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates - including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

Please see our website   to learn more.

We are an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

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  • Job Reference: 701869796-2
  • Date Posted: 2 September 2022
  • Recruiter: America's Best
  • Location: Burnsville, Minnesota
  • Salary: On Application
  • Sector: Retail & Consumer Products
  • Job Type: Permanent