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Service Desk Engineer

£24,000 to £26,000
Job Type
5 Sep 2022
Are you ready to accelerate your career as a Service Desk Engineer, with a well-established organisation based in Newcastle? If yes, then this could be the ideal opportunity for you! We are delighted to once again be partnering with a premier IT services company, as we assist them with their key vacancy. What you will get in your new role Salary of £24,000 to £26,000 per annum 33 days annual leave BUPA Healthcare Enhanced Pension Cycle to Work scheme Your new employer Our client is an industry leader in hybrid cloud and IT infrastructure solutions, providing reliable and secure systems for businesses in the UK and beyond. Celebrating nearly 30 years in business, this well-established client has built trust and meaningful partnerships with many businesses to help contribute to business growth, via their innovative and safe solutions. Your new job responsibilities Key duties include but are not limited to: 1st line end-user technical support with a particular focus on Windows, Linux and related technologies, Implementing fixes and solutions where appropriate either via discussing directly with the customer, via email or via remote control, Liaising with onsite support/field engineers to provide technical support where required, Assisting other teams with troubleshooting and ticket management, Manage, categorise and prioritise 1st line tickets - including problems, queries and requests regarding Pulsant services as well as internal support functions, Escalating calls to Technical Resolution groups in a timely manner, Protecting and promoting the Company's image by approaching all service issues in a positive and effective manner, responding immediately to fault calls and service requests, Contract-specific Service Level Agreements and responding to customers within agreed SLA, Achieving and maintaining certifications as required, Network and server monitoring through automated Network Management Alerts and escalation to relevant support and Telco suppliers, Daily administration of customer and internal networks as part of managed service provision, Reporting on call performance and server health checks, Checking manufacturer websites for producing-houses and producing in-house bulletins, Assist with provisioning and project work when required (including but not exclusive to) product evaluations, development of internal and customer training material, development of new internal services and improvement of support processes.Given the nature of the role, you will be required to occasionally travel to customers and other internal sites throughout the UK, cover out of hours and be on call. Your experience, qualifications and personality As Service Desk Engineer it is essential that you have experience in providing IT support services, delivering results in a customer service/client-focused role and a background in incident management processes and procedures. As an individual, you should have good basic technical understanding of various aspects of IT, a basic understanding of servers - preferably in Linux and Cisco - and how they operate, knowledge of ISO / BSI and ITIL frameworks and a basic understanding of working with Service Level Agreements. Apply Now! Please send us an up-to-date copy of your CV. Candidates will be required to provide proof of right-to-work eligibility and up-to-date contact details for at least 2 references. Stafffinders are acting as an employment agency, for the purpose of this role
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  • Job Reference: 704433085-2
  • Date Posted: 5 September 2022
  • Recruiter: Stafffinders
  • Location: Edinburgh
  • Salary: £24,000 to £26,000
  • Sector: I.T. & Communications
  • Job Type: Permanent